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SUPPORT_INCIDENT(1) OCI CLI Command Reference SUPPORT_INCIDENT(1)

support_incident -

Details of about the incident object.

  • create
  • get
  • list
  • update

  • Description
  • Usage
  • Required Parameters
  • Optional Parameters
  • Global Parameters
  • Examples

This API enables the customer to Create an Incident 

oci support incident create [OPTIONS]


--compartment-id, -c [text]

The OCID of the tenancy.

--csi [text]

Customer Support Identifier

--description [text]

This should be the description of the SR with a more granular level of detail as to what the problem you are facing is. eg: I cannot connect to my compute instance. I have tried ssh, ping, traceroute, and provide the results of those.

--ocid [text]

User OCID for Oracle Identity Cloud Service (IDCS) users who also have a federated Oracle Cloud Infrastructure account.

--problem-type [text]

The kind of support ticket, such as a technical issue request.

Accepted values are:

ACCOUNT, LEGACY_LIMIT, LIMIT, TECH


--severity [text]

States severity level of incident. Acceptable values are MEDIUM, HIGH, HIGHEST. Please note for HIGHEST: Oracle Support requires a 24x7 contact be provided so additional information can be requested as needed 24x7.)

Accepted values are:

HIGH, HIGHEST, MEDIUM


--title [text]

Title for the SR. Should be a high level description of issue. eg: Cannot connect to instance

--contacts [complex type]

The list of contacts.

This option is a JSON list with items of type Contact. For documentation on Contact please see our API reference: https://docs.cloud.oracle.com/api/#/en/incident/20181231/datatypes/Contact. This is a complex type whose value must be valid JSON. The value can be provided as a string on the command line or passed in as a file using the file://path/to/file syntax.

The --generate-param-json-input option can be used to generate an example of the JSON which must be provided. We recommend storing this example in a file, modifying it as needed and then passing it back in via the file:// syntax.

--from-json [text]

Provide input to this command as a JSON document from a file using the file://path-to/file syntax.

The --generate-full-command-json-input option can be used to generate a sample json file to be used with this command option. The key names are pre-populated and match the command option names (converted to camelCase format, e.g. compartment-id –> compartmentId), while the values of the keys need to be populated by the user before using the sample file as an input to this command. For any command option that accepts multiple values, the value of the key can be a JSON array.

Options can still be provided on the command line. If an option exists in both the JSON document and the command line then the command line specified value will be used.

For examples on usage of this option, please see our “using CLI with advanced JSON options” link: https://docs.cloud.oracle.com/iaas/Content/API/SDKDocs/cliusing.htm#AdvancedJSONOptions

--homeregion [text]

The region of the tenancy.

--referrer [text]

The incident referrer. This value is often the URL that the customer used when creating the support ticket.

Use oci --help for help on global parameters.

--auth-purpose, --auth, --cert-bundle, --cli-auto-prompt, --cli-rc-file, --config-file, --debug, --defaults-file, --endpoint, --generate-full-command-json-input, --generate-param-json-input, --help, --latest-version, --max-retries, --no-retry, --opc-client-request-id, --opc-request-id, --output, --profile, --query, --raw-output, --region, --release-info, --request-id, --version, -?, -d, -h, -i, -v

Copy the following CLI commands into a file named example.sh. Run the command by typing “bash example.sh” and replacing the example parameters with your own.

Please note this sample will only work in the POSIX-compliant bash-like shell. You need to set up the OCI configuration <https://docs.oracle.com/en-us/iaas/Content/API/SDKDocs/cliinstall.htm#configfile> and appropriate security policies <https://docs.oracle.com/en-us/iaas/Content/Identity/Concepts/policygetstarted.htm> before trying the examples.

    export compartment_id=<substitute-value-of-compartment_id> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/create.html#cmdoption-compartment-id
    export csi=<substitute-value-of-csi> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/create.html#cmdoption-csi
    export description=<substitute-value-of-description> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/create.html#cmdoption-description
    export ocid=<substitute-value-of-ocid> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/create.html#cmdoption-ocid
    export problem_type=<substitute-value-of-problem_type> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/create.html#cmdoption-problem-type
    export severity=<substitute-value-of-severity> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/create.html#cmdoption-severity
    export title=<substitute-value-of-title> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/create.html#cmdoption-title
    oci support incident create --compartment-id $compartment_id --csi $csi --description $description --ocid $ocid --problem-type $problem_type --severity $severity --title $title


  • Description
  • Usage
  • Required Parameters
  • Optional Parameters
  • Global Parameters
  • Examples

Gets the details of the support ticket. 

oci support incident get [OPTIONS]


--csi [text]

The Customer Support Identifier associated with the support account.

--incident-key [text]

Unique identifier for the support ticket.

--ocid [text]

User OCID for Oracle Identity Cloud Service (IDCS) users who also have a federated Oracle Cloud Infrastructure account.

--from-json [text]

Provide input to this command as a JSON document from a file using the file://path-to/file syntax.

The --generate-full-command-json-input option can be used to generate a sample json file to be used with this command option. The key names are pre-populated and match the command option names (converted to camelCase format, e.g. compartment-id –> compartmentId), while the values of the keys need to be populated by the user before using the sample file as an input to this command. For any command option that accepts multiple values, the value of the key can be a JSON array.

Options can still be provided on the command line. If an option exists in both the JSON document and the command line then the command line specified value will be used.

For examples on usage of this option, please see our “using CLI with advanced JSON options” link: https://docs.cloud.oracle.com/iaas/Content/API/SDKDocs/cliusing.htm#AdvancedJSONOptions

--homeregion [text]

The region of the tenancy.

--problem-type [text]

The kind of support request.

Use oci --help for help on global parameters.

--auth-purpose, --auth, --cert-bundle, --cli-auto-prompt, --cli-rc-file, --config-file, --debug, --defaults-file, --endpoint, --generate-full-command-json-input, --generate-param-json-input, --help, --latest-version, --max-retries, --no-retry, --opc-client-request-id, --opc-request-id, --output, --profile, --query, --raw-output, --region, --release-info, --request-id, --version, -?, -d, -h, -i, -v

Copy the following CLI commands into a file named example.sh. Run the command by typing “bash example.sh” and replacing the example parameters with your own.

Please note this sample will only work in the POSIX-compliant bash-like shell. You need to set up the OCI configuration <https://docs.oracle.com/en-us/iaas/Content/API/SDKDocs/cliinstall.htm#configfile> and appropriate security policies <https://docs.oracle.com/en-us/iaas/Content/Identity/Concepts/policygetstarted.htm> before trying the examples.

    export csi=<substitute-value-of-csi> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/get.html#cmdoption-csi
    export incident_key=<substitute-value-of-incident_key> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/get.html#cmdoption-incident-key
    export ocid=<substitute-value-of-ocid> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/get.html#cmdoption-ocid
    oci support incident get --csi $csi --incident-key $incident_key --ocid $ocid


  • Description
  • Usage
  • Required Parameters
  • Optional Parameters
  • Global Parameters
  • Examples

Returns the list of support tickets raised by the tenancy. 

oci support incident list [OPTIONS]


--compartment-id, -c [text]

The OCID of the tenancy.

--csi [text]

The Customer Support Identifier associated with the support account.

--ocid [text]

User OCID for Oracle Identity Cloud Service (IDCS) users who also have a federated Oracle Cloud Infrastructure account.

--all

Fetches all pages of results. If you provide this option, then you cannot provide the --limit option.

--from-json [text]

Provide input to this command as a JSON document from a file using the file://path-to/file syntax.

The --generate-full-command-json-input option can be used to generate a sample json file to be used with this command option. The key names are pre-populated and match the command option names (converted to camelCase format, e.g. compartment-id –> compartmentId), while the values of the keys need to be populated by the user before using the sample file as an input to this command. For any command option that accepts multiple values, the value of the key can be a JSON array.

Options can still be provided on the command line. If an option exists in both the JSON document and the command line then the command line specified value will be used.

For examples on usage of this option, please see our “using CLI with advanced JSON options” link: https://docs.cloud.oracle.com/iaas/Content/API/SDKDocs/cliusing.htm#AdvancedJSONOptions

--homeregion [text]

The region of the tenancy.

--lifecycle-state [text]

The current state of the ticket.

Accepted values are:

ACTIVE, CLOSED


--limit [integer]

For list pagination. The maximum number of results per page, or items to return in a paginated “List” call. For important details about how pagination works, see List Pagination <https://docs.cloud.oracle.com/iaas/Content/API/Concepts/usingapi.htm#nine>.

--page [text]

For list pagination. The value of the opc-next-page response header from the previous “List” call. For important details about how pagination works, see List Pagination <https://docs.cloud.oracle.com/iaas/Content/API/Concepts/usingapi.htm#nine>.

--page-size [integer]

When fetching results, the number of results to fetch per call. Only valid when used with --all or --limit, and ignored otherwise.

--problem-type [text]

The kind of support request.

--sort-by [text]

The key to use to sort the returned items.

Accepted values are:

dateUpdated, severity


--sort-order [text]

The order to sort the results in.

Accepted values are:

ASC, DESC


Use oci --help for help on global parameters.

--auth-purpose, --auth, --cert-bundle, --cli-auto-prompt, --cli-rc-file, --config-file, --debug, --defaults-file, --endpoint, --generate-full-command-json-input, --generate-param-json-input, --help, --latest-version, --max-retries, --no-retry, --opc-client-request-id, --opc-request-id, --output, --profile, --query, --raw-output, --region, --release-info, --request-id, --version, -?, -d, -h, -i, -v

Copy the following CLI commands into a file named example.sh. Run the command by typing “bash example.sh” and replacing the example parameters with your own.

Please note this sample will only work in the POSIX-compliant bash-like shell. You need to set up the OCI configuration <https://docs.oracle.com/en-us/iaas/Content/API/SDKDocs/cliinstall.htm#configfile> and appropriate security policies <https://docs.oracle.com/en-us/iaas/Content/Identity/Concepts/policygetstarted.htm> before trying the examples.

    export compartment_id=<substitute-value-of-compartment_id> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/list.html#cmdoption-compartment-id
    export csi=<substitute-value-of-csi> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/list.html#cmdoption-csi
    export ocid=<substitute-value-of-ocid> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/list.html#cmdoption-ocid
    oci support incident list --compartment-id $compartment_id --csi $csi --ocid $ocid


  • Description
  • Usage
  • Required Parameters
  • Optional Parameters
  • Global Parameters
  • Examples

This API enables the customer to Update an Incident 

oci support incident update [OPTIONS]


--activity-type [text]

This is the action to be taken on the ticket. Acceptable values are (CASE SENSITIVE) NOTES, EMAIL_OUTBOUND, EMAIL_INBOUND, CLOSE, UPDATE, PROBLEM_DESCRIPTION

--comments [text]

String text field with the comment you wish to add to the ticket. Must put the string in quotes.

--csi [text]

The Customer Support Identifier associated with the support account.

--incident-key [text]

Unique identifier for the support ticket.

--ocid [text]

User OCID for Oracle Identity Cloud Service (IDCS) users who also have a federated Oracle Cloud Infrastructure account.

--type [text]

At this time the only valid type is activity. Eventually this will be expanded to include things like attachment.

--force

Perform update without prompting for confirmation.

--from-json [text]

Provide input to this command as a JSON document from a file using the file://path-to/file syntax.

The --generate-full-command-json-input option can be used to generate a sample json file to be used with this command option. The key names are pre-populated and match the command option names (converted to camelCase format, e.g. compartment-id –> compartmentId), while the values of the keys need to be populated by the user before using the sample file as an input to this command. For any command option that accepts multiple values, the value of the key can be a JSON array.

Options can still be provided on the command line. If an option exists in both the JSON document and the command line then the command line specified value will be used.

For examples on usage of this option, please see our “using CLI with advanced JSON options” link: https://docs.cloud.oracle.com/iaas/Content/API/SDKDocs/cliusing.htm#AdvancedJSONOptions

--homeregion [text]

The region of the tenancy.

--if-match [text]

For optimistic concurrency control. In the PUT or DELETE call for a resource, set the if-match parameter to the value of the etag from a previous GET or POST response for that resource. The resource will be updated or deleted only if the etag you provide matches the resource’s current etag value.

Use oci --help for help on global parameters.

--auth-purpose, --auth, --cert-bundle, --cli-auto-prompt, --cli-rc-file, --config-file, --debug, --defaults-file, --endpoint, --generate-full-command-json-input, --generate-param-json-input, --help, --latest-version, --max-retries, --no-retry, --opc-client-request-id, --opc-request-id, --output, --profile, --query, --raw-output, --region, --release-info, --request-id, --version, -?, -d, -h, -i, -v

Copy the following CLI commands into a file named example.sh. Run the command by typing “bash example.sh” and replacing the example parameters with your own.

Please note this sample will only work in the POSIX-compliant bash-like shell. You need to set up the OCI configuration <https://docs.oracle.com/en-us/iaas/Content/API/SDKDocs/cliinstall.htm#configfile> and appropriate security policies <https://docs.oracle.com/en-us/iaas/Content/Identity/Concepts/policygetstarted.htm> before trying the examples.

    export activity_type=<substitute-value-of-activity_type> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/update.html#cmdoption-activity-type
    export comments=<substitute-value-of-comments> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/update.html#cmdoption-comments
    export csi=<substitute-value-of-csi> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/update.html#cmdoption-csi
    export incident_key=<substitute-value-of-incident_key> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/update.html#cmdoption-incident-key
    export ocid=<substitute-value-of-ocid> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/update.html#cmdoption-ocid
    export type=<substitute-value-of-type> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/update.html#cmdoption-type
    oci support incident update --activity-type $activity_type --comments $comments --csi $csi --incident-key $incident_key --ocid $ocid --type $type


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May 17, 2022 3.9.1
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